INTEGRAL INDUSTRIAL SERVICES
“RSC has grown organically with logical extensions of our brand, and I think that’s where part of the group’s formidable strength comes from. We’ve never really grown in an inorganic way; it’s been slow, consistent, methodical growth, but we have had a huge spurt in the last few years since the COVID-19 pandemic,” informs Fagyas.
INDUSTRIAL HUBS
Complementing its Krugersdorp facility, which has the scale to double its capacity to 2,000 tonnes of steel per month, another key strength of RSC has been its ability to deploy to industrial hubs across the African continent, and from there to service remote sites.
Indeed, the group has grown its presence with branches in 12 other African countries, namely Namibia, Botswana, Zimbabwe, Mozambique, Tanzania, Kenya, Zambia, the Democratic Republic of the Congo (DRC), Ghana, Liberia, Mali, and most recently, Uganda.
This has enabled localised maintenance services to be provided to mines, power stations, and numerous industrial facilities by RSC, who establishes new branches in these countries once it has a good understanding of how the local industry operates and is always on the lookout for further growth opportunities in new locations.
“It wasn’t long before the potential was identified to touch up steel on-site in other countries, so if steel was being shipped up to DRC, for example, then we would deploy a team there,” Fagyas tells us.
“The touch-ups that were done on-site have evolved RSC into a project-based company, and it has been a substantial sector of growth on the project side.”
RSC’s developed footprint in Africa is a point of differentiation and has allowed the group to weather storms such as the COVID-19 pandemic, when most of its operations were suspended in South Africa.
It has also been ahead of the curve in terms of local partnerships in each country that are based on merit, consistency, and delivery, ensuring compliance in RSC’s operations. These extensive supplier relationships and economies of scale have also been leveraged by the group to source the best products and provide value in terms of capacity and product availability.
“Most importantly, it gives us the social license to operate in that country and acceptance by the communities and stakeholders. That’s key for us.”
The ability to scale and grow has likewise been achieved by leveraging a dedicated shared services centre in South Africa, which supports the entire group and critically enables RSC to keep its cross-border branches lean and agile.
This is along with Africa-hardened, cross-trained personnel that further increase RSC’s agility and responsiveness, and are ready to support multinational organisations on their African projects.
“We provide authentic empowerment and skills development where it’s needed. These are practical, day-to-day, applied skills that are required, and that’s what we focus on within the group,” emphasises Fagyas.
As a family-owned business with a number of long-serving employees, multinationals are also pleasantly surprised when entering into a contract, as RSC is not a highly commercial organisation, and it prioritises getting the job done, even in testing environments.
“We work on old family values, and if we start the job, we’re going to finish it. Sometimes that means throwing significant costs, people, and resources at a project because making the delivery date is more important than the bottom line.”
Equal emphasis is given to quality and safety, which are both cornerstones of the RSC culture with ISO45001 and ISO9001 certification.
BOUQUET OF SERVICES
RSC has grown its bouquet of industrial service offerings through the logical extension of its core capabilities and brand.
This includes the addition of scaffolding and rope access techniques, which were both incorporated as a prerequisite for corrosion protection access.
“We needed access wherever we were painting on-site, so we had to incorporate scaffolding and systematically bought a considerable tonnage of scaffold to provide our own access on sites as opposed to relying on third-party contractors,” shares Fagyas.
The group also offers acid lining, tank lining, insulation, cladding, sheeting, denso pipe wrapping, thermal spray aluminium, rubber lining, concrete rehabilitation, and fire intumescent coating services, utilising RSC’s internal core engineering expertise and asset base.
“Because we’ve got engineering expertise in terms of coating and preparation, it gave birth to additional product lines. We specialise in all types of coatings, and we’ve just taken on more and more scope,” Fagyas informs us.
Fire intumescent coatings form part of RSC’s dedicated passive fire protection services, applied to steel structures such as high-rise buildings, office blocks, or airport control towers to provide fire resistance. RSC‘s fire division is looking at expanding into active fire protection systems in the near future.
Throughout Africa, there are also still huge amounts of asbestos present in structures, which was once popular for fireproofing and insulation. Asbestos removal was, therefore, another logical add-on to RSC’s portfolio, especially when operating remotely and across the border.
“We have accredited asbestos removal capabilities. It just didn’t make sense to bring in contractors, so we are registered and certified with the Department of Health,” notes Fagyas.
An additional recent add-on for the group is RSC Industrial Supplies, focusing on the provision of site-related personal protective equipment (PPE) and common industrial consumables. RSC employs 2,000 to 6,000 people at any one time and has developed a significant economy of scale and sourcing expertise for these basic mandatory requirements. It was another logical extension of its service and brand, which is now present in all of RSC’s countries of operation.